John Betts - Fine Minerals, New York, NY  212-678-1942
Dealers of Fine Minerals and Natural Crystal Clusters since 1989.

Returning Purchases for Refund

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If you are not completely satisfied with the specimens you may return them within 2 weeks of date of receipt for a full refund. We are sorry, no returns after the 2 week grace period. Please follow these steps when returning items for refund:

1. Any mineral to be returned must arrive at our address within 2 weeks from the date you receive the package. This means you should ship the returned mineral within 1 week of date of receipt to make sure the package arrives back before the deadline. We work very hard to ship package out to customers quickly, please return this courtesy.

2. Wrap each specimen individually using toilet paper. Wrap around in all directions (like winding a ball of yarn or twine) until a minimum of 1/2 inch of padding is built up on all sides.

3. Wrap the specimen (now protected with toilet paper) plus all labels and documentation originally included in tissue paper or bubblewrap. Tape the tissue paper/bubblewrap closed to prevent opening during shipment.

4. Pack in a shipping box the specimen/labels with 1/2 inch padding of crushed newspaper or bubblewrap between the specimens and the package walls on all sides.

5. Do not reuse the box the minerals were shipped in if there is ANY evidence of crushing or damage. Shipping boxes are made to be used one time only and lose their strength after damage.

6. Delicate specimens must be double boxed. A minimum if 1" of bubble wrap or Styrofoam peanuts must be between the inner box and the outer box on all sides. (This is UPS and USPS regulations!)

7. Ship the specimens to the return address on the package or enclosed invoice. Insure the package for the full value of the contents (do not include any discounts).

Failure to follow any steps above will result in:
     a. Invalidating the shipping insurance preventing any claims for damage.You, the shipper, assumes all responsibility for potential damage.
     b. A restocking charge of 25% of retail value of returned items.

Upon receipt of the returned specimens, a credit will be made on your purchase. Your purchase total will be refigured, and applicable discounts applied. (If the returned items drop the total purchase into a lower discount category, the discounts applied will be at the lower rate.) A refund will be sent promptly for the difference between the original charge and the revised charge for only the items kept. If the original purchase was made with a credit card, a credit will be processed to the same card. If the original order was made with check or money order and refund check will be mailed to you.

International customers are resposible for all import taxes and duties. The purchaser is responsible for postage if the purchaser refuses to pay duties or taxes and the package is returned by Customs Inspectors.

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